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General Information

Artwork
All orders should be accompanied by clean, black and white artwork. Artwork submitted in grayscale or color will incur an art charge. See Artwork Requirements for details.

Digital Artwork
Vector format file (EPS, Adobe Illustrator, PDF) is preferred. Make sure all text is saved to curves. PC formats (TIF, BMP, JPEG, Corel Draw) are acceptable. Please include all fonts used and/or create outlines.

E-Mailing Art
We can receive artwork via E-Mail at artdept@metroawards.com. Please attach all the eletronic version files in one mail.

Claims
Damaged goods need to be reported in 48 hours. In the unlikely event of breakage, be sure to save outer carton(s) as well as all inner contents and notify your carrier immediately for a prompt inspection. Should you discard carton(s) or damaged contents your claim will not be honored. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier.

Guarantee
Please be aware that minor bubbles, wrinkles and other variations are inherent to even the finest glassware and crystal and are not considered defects. All items will be inspected for major defects prior to shipping. Please refer to the quality index on this page for specifics on each item. Items meeting the standards as published in quality index are not returnable.

Placing Orders
Place orders by email, phone, onsite or online.  

Prices
Prices subject to change due to fluctuations in currency. Unit price goes down as order quantity goes up.

Shipping
Unless specified otherwise, orders are shipped UPS ground with freight charges added to the invoice. For orders requiring express shipping please include your account number. You are welcomed to pick up in our store without shipping fee.

Terms
Visa, MasterCard, American Express, and Paypal are accepted. Open account (net 15 days) extended to qualified accounts only. Please send credit references if you desire to be on open account.